Urban Tree Farm Online Store - Terms and Conditions

Customer Agrees: Customer hereby agrees to and acknowledges the following terms: Urban Tree Farm Online guarantees that all orders are carefully packed, packaged and containerized in a manner that optimizes the safe delivery of the plant products to your location. The majority of our shipments are made via FedEx. URBAN TREE FARM ONLINE IS NOT LIABLE FOR DAMAGE THAT YOUR PLANTS OR CONTAINERS MAY SUSTAIN WHILE IN TRANSIT, PACKAGES LOST IN TRANSIT, OR STOLEN FROM THEIR DESTINATION. If your product arrives damaged, please contact customer service at Urban Tree Farm Online within 48 hours of receipt and a claim will be initiated with the carrier. You will need to retain the package(s) for a minimum of 7 days, as the parcel company may want to inspect the damaged product. We will reship the damaged replacement product after the delivering carrier has approved the damage claim. If we are currently out of stock of that item, we will gladly offer a substitute, or you may wait until the next shipping season for your area.

Lawful Basis for Data Collection: Customer recognizes that in order to complete a sales transaction, delivery of purchased products, improve customer experience, and suggest needed additional products, Urban Tree Farm Online must, and has a right to, obtain and maintain a customer’s personal information related to these functions. Urban Tree Farm Online will not obtain information that is not directly related to these transactions.

Condition of Sale: After you submit your order and the checkout process is completed, your order is taken from inventory and your credit card is charged immediately. Customer agrees that their order will be delivered without requiring a signature. Our carrier will leave the package(s) unsupervised unless other arrangements are made with us by the customer.

Wrong Item: We are very careful to label varieties true to name, and we will replace the product if we have sent the incorrect plant. We will not refund the purchase price of the plant, but we will replace the plant at our expense. Customer acknowledges that they understand the plant type they are purchasing as posted on each product page at www.urbantreefarmonline.store. Urban Tree Farm Online will not replace or refund any items where the customer purchased the wrong plant type. In the unlikely event that your order arrives missing an item please contact Urban Tree Farm Online within 48 hours of receipt. All we ask for is a picture of the items received including the packing slip and we will reship. We don't offer refunds, but if the missing item is out of stock customer may substitute for a tree or shrub of comparable value.

Canceling An Order: Requests for cancellation must be made by calling 707-595-1874 during normal business hours. Orders cancelled prior to shipment will be charged the greater of a $10.00 cancellation fee or 10% of the purchase price. Large orders and/or freight shipped orders may incur a higher cancellation fee. Orders CANNOT be cancelled after the order is shipped or if the order is in the packaging process.

Returns: All sales are final. In the event that a shipment is refused, Urban Tree Farm Online may, in its sole and absolute discretion, accept the returned merchandise, provided, that the same is in "like-new condition," and is saleable. Urban Tree Farm Online will not refund shipping on returned items, and will not pay for shipping on a returned item. In the event that Urban Tree Farm Online accepts returned merchandise, it will assess a restocking fee equal to 40% of the purchase price for the order, together with all shipping charges. Urban Tree Farm Online shall not, in any event, be required to grant a credit for merchandise returned to it if such merchandise is not, in the sole and absolute discretion of Urban Tree Farm Online, re-saleable. Since plants are perishable, no returns will be accepted past two weeks from delivery or on material that has been planted.

Plant Information: Growth rates that are listed on our web site are estimates based upon historical data and assume optimum growing conditions. URBAN TREE FARM ONLINE DOES NOT MAKE ANY WARRANTY, EXPRESS OR IMPLIED, AS TO THE PRODUCTIVITY OF OUR PRODUCTS, AND URBAN TREE FARM ONLINE IS NOT RESPONSIBLE FOR NORMAL CROP FAILURES, DAMAGE WHILE IN STORAGE IN YOUR POSSESSION, INJURY DUE TO FROST OR NATURAL CAUSES BEYOND OUR CONTROL. Growing plants require a suitable site, compatible environment, and care to prosper, and these are conditions beyond our control. Customer agrees, by accepting these terms and conditions, that the images used on www.urbantreefarmonline.store product pages, are representative of what the product they purchased will look like when it reaches the age of maturity, and is not what they will be receiving with their order.

EXCEPT AS SET FORTH ABOVE, URBAN TREE FARM ONLINE DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF FITNESS OR MERCHANTABILITY, REGARDING ANY PRODUCT PURCHASED FROM URBAN TREE FARM ONLINE, AND URBAN TREE FARM ONLINE SPECIFICALLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. THE REMEDIES SET FORTH ABOVE CONSTITUTE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU. URBAN TREE FARM ONLINE SHALL NOT, IN ANY EVENT, BE LIABLE FOR DAMAGES IN AN AMOUNT GREATER THAN THE ORIGINAL PURCHASE PRICE OF ANY PLANT.

All prices are subject to change without notice.